In accordance with the Distance Selling Regulations (for orders placed online and over the telephone) you have the right to return the goods, un-opened in their original packaging and un-damaged within 7 working days of delivery for a refund. The request for a refund must be made in writing (by post or e-mail) within this time period. Returns and Refunds without prior written notification will not be accepted.
You have the right to return the goods, un-opened in their original packaging and un-damaged within 7 days of delivery for a refund. A re-stocking charge of 15% + shipping charges will be levied.
Return shipping is the responsibility of the customer. Any free or discounted goods relating to the returned item(s) must also be returned at the same time. Refunded Payments will not be issued until all goods returned have been checked by Salon Limited. Please note that certain goods are excluded from both our Consumer & Business returns policies which include, but are not limited to the following:
- Software, Bundles & Special Order Items
- Un-sealed software, software/hardware bundles and special order items cannot be returned.
- Configured/Customised Solutions – we are unable to accept returns of goods (such as computers) that have been specially configured for a customer.
If you believe the goods to be faulty and you wish to return them you must do so within 14 days of delivery. Any refunds will only be given once Salon Limited (and in certain circumstances the manufacturer) have confirmed the goods are faulty. Faulty software can only be exchanged for the same product and cannot be refunded. Return of Faulty Goods will only be accepted with a Salon Limited Returns Authorisation Form which must be obtained prior to shipping the goods to us.
Return shipping is the responsibility of the customer and we accept no liability for loss or damage during return shipping to us.
Warranty & Guarantee
Your goods are covered by the relevant Manufacturers warranty and will be subject to the Manufacturers individual conditions.
This is in addition to your consumer statutory rights.
Warranty Repair & Replacement:
If you believe your goods have developed a fault and are covered under the manufacturers warranty you may return them for repair/replacement (depending on individual manufacturers policy). Return shipping is the responsibility of the customer and we accept no liability for loss or damage during return shipping to us. Returns for repair/replacement will only be accepted with a Salon Limited Returns Authorisation Form which must be obtained prior to shipping the goods to us.
The liability of the company is limited to the total invoice value of the order. We will not be liable for any direct, indirect or consequential loss including (but not limited to) loss of income, loss of profit, loss of business and loss of data.